Use cases
Built for mid-market teams in fintech, BFSI, healthcare, insurance, e-commerce, SaaS and contact centers.
The problem
A card-blocking or KYC flow that fails under accent, noise or interruption becomes a compliance issue, not just a bug.
What QuCe tests
Identity verification, transaction intents, silence and retry handling, multilingual handoffs, PII redaction.
PII leakage incidents before release: 0 · illustrative
The problem
Claims conversations are long, emotional and branch on policy details that scripted tests never reach.
What QuCe tests
Multi-turn claim intake, amendment flows, policy-boundary refusals, empathy and tone rubrics.
Claim-intake task success: 94/100 · illustrative
The problem
Patients reschedule, go quiet, and switch language mid-call. Missed context means missed appointments.
What QuCe tests
Reschedule and cancel paths, DTMF fallbacks, silence recovery, PHI-safe responses.
Context retention across 8-turn calls: 92% · illustrative
The problem
Refund and return policies change weekly; the bot's answers don't. Customers find out first.
What QuCe tests
Policy-grounded answers, hallucination rate, order-lookup tool calls, off-topic drift.
Hallucination rate: 0.8% · illustrative
The problem
Replacing a DTMF IVR with a voice agent only works if every legacy branch still resolves.
What QuCe tests
Branch-by-branch parity vs. legacy IVR, barge-in, poor-line resilience, load-adjacent flakiness.
IVR branch coverage: 100% of mapped paths · illustrative
The problem
Internal copilots take real actions — refunds, tickets, lookups — with no test discipline around them.
What QuCe tests
Tool-use correctness, prompt injection resistance, groundedness against internal docs.
Prompt injection resistance: 98.2% · illustrative
Metrics shown are illustrative sample data, not customer results.