Quality Assurance for the Agentic Era
Test your AI agentslike you test your software.
QuCe runs your existing test cases against chat and voice agents, scores every conversation, and catches regressions before your customers do.
No rewrites. No ML team required. Chat + voice in one platform.
suite · billing-agent-regression
24 CASESLive readiness
47/100
3/6 run
- VOICEBalance inquiry — happy pathPass12.4s
- VOICERetry after caller silencePass18.1s
- CHATNegative amendment flowFail9.7s
- VOICEBarge-in interruptionRunning—
- VOICEHindi → English handoffQueued—
- CHATPII redaction checkQueued—
Illustrative sample data · not a real customer run
Built for QA teams shipping agents on
The problem
Manual QA doesn't scale for AI agents
AI agents are non-deterministic, multi-turn and take real actions. Scripts and spot-checks can't keep up.
Slow
A 50-case regression cycle takes days of manual calling and note-taking.
Expensive
Every manual run burns QA hours that never compound into assets.
Inconsistent
Two testers score the same conversation differently.
Incomplete
Edge cases, silence and retries rarely make it into the plan.
Multilingual
Hindi, Arabic and Indian English journeys go untested.
Multi-dialect
Accents and dialects change how agents behave — and fail.
The Automation Ladder
Start with what you have. Climb as far as you want.
Level 1
Run your existing test cases
Upload Excel/CSV, TestRail, Zephyr or Xray exports — even Word docs. QuCe parses them and runs them on chat or voice. No rewrites.
Level 2
Describe a scenario, get a suite
Write the scenario in plain English. QuCe generates test cases with happy paths, edge cases and caller personas.
Level 3
Coming soonFrom requirements to certified agent
Ingest PRDs, user stories, Jira and Confluence pages, plus IVR, Dialogflow and LangGraph flows. Get scenarios and test cases with full traceability.
Five pillars
One platform for the whole quality lifecycle
Test Authoring & Generation Studio
Import existing cases, generate new ones from plain-English scenarios, and manage them like code.
Simulation Engine
Multi-turn conversations over real telephony (SIP/Twilio) and WebRTC — with accents, background noise, interruptions and barge-in.
Evaluation & Scoring
50+ metrics with plain-language rubrics. Deterministic assertions plus LLM-as-judge, rolled into one readiness score.
Regression & Release Management
Baselines, version diffs, CI/CD gates and release sign-off reports your whole team can act on.
Production Monitoring
Live scoring of real conversations, drift alerts, and one click to turn any failure into a regression test.
How it works
From test case to evidence in five steps
01
Read
Imports your test cases, docs and agent flows.
02
Understand
Extracts intents, entities and expected behavior.
03
Dial / Chat
Connects over phone, SIP, web chat or API.
04
Converse
Runs multi-turn conversations with AI personas.
05
Report
Scores every turn and files a readiness report.
Voice testing
Voice testing that sounds like your customers
Real telephony calls — SIP trunks, toll-free numbers and IVR — plus WebSDK, web chat and Microsoft Teams. Simulated callers interrupt, go quiet, switch language mid-sentence and speak with the accents your customers actually have.
Voice profiles
Background environments
Multilingual & multi-dialect
+91 80 4719 2400
Toll-free · SIP · en-IN
- 00:04
Agent
Welcome to Meridian Bank. How can I help you today?
Understanding 5/5 - 00:11
Caller · hurried, en-IN
Hi — I need to block my card. I think I lost it.
Persona: hurried - 00:19
Agent
I'm sorry to hear that. I can block it right away — can you confirm the last four digits?
Task success ✓
Illustrative sample data · simulated caller persona
agent-readiness-scorecard
CERTIFIED91
/100
Agent Readiness Score
Weighted across seven categories. Rolled up from 214 scored conversations.
Illustrative sample data
- Task Success30%94
- Understanding15%90
- Response Quality15%88
- Reasoning15%86
- Context Retention10%92
- Tool Usage10%89
- Safety5%97
Evaluation & scoring
Every conversation, scored against your standard
50+ metrics across task success, understanding, reasoning, safety and more — weighted into a single Agent Readiness Score.
Deterministic + LLM-as-judge
Hard assertions where behavior is exact, rubric-based judging where it isn't.
Plain-language rubrics
QA writes the criteria in English. No prompt engineering, no ML team.
Weighted readiness score
One number your stakeholders can sign off on — with the evidence behind it.
Security & red-teaming, built in
Every suite can attack your agent before someone else does. Aligned to the OWASP LLM Top 10.
Enterprise foundations
The controls your security team expects, from day one.
Why QuCe
Eval tools grade essays. QuCe ships evidence.
| Capability | QuCe | LLM eval tools | Voice-only testing tools | Legacy contact-center QA |
|---|---|---|---|---|
| Built for QA teams | ||||
| Chat + voice in one platform | ||||
| Imports existing test cases | ||||
| Test management & release sign-off | ||||
| CI/CD gates | ||||
| Production monitoring |
Integrations
Plugs into the stack your QA team already runs
CI/CD
Defects
Alerts
Channels
QuCe Certification
Every AI agent you ship should pass a QuCe certification.
See how your agent holds up before your customers do.
Book a demo