QuCe

Product

The QA platform for AI agents

Run your existing test cases against any chat or voice agent, then let AI expand your coverage. Five pillars, one platform, owned by QA.

01 · Test Authoring

Test Authoring & Generation Studio

Start from the assets you already own. Import Excel, CSV, TestRail, Zephyr or Xray exports — QuCe maps the columns and runs them unchanged. Then describe new scenarios in plain English and get suites with happy paths, edge cases and personas.

  • Bulk import with AI column mapping
  • Plain-English scenario → structured test suite
  • Reusable personas and named test-data sets

import · existing test assets

  • billing-regression.xlsx

    142 cases · columns mapped

    Ready

  • testrail-export.csv

    86 cases · AI column mapping

    Ready

  • ivr-flows.docx

    31 scenarios · parsed

    Ready

Illustrative sample data

02 · Simulation Engine

Simulation Engine

Every test needs someone on the other end of the line. QuCe's simulated callers hold multi-turn conversations over real telephony (SIP/Twilio) and WebRTC — with accents, background noise, interruptions and barge-in, so you test the calls your customers actually make.

  • SIP, toll-free, WebSDK and web chat channels
  • Deterministic replay or agentic, goal-driven calls
  • Accents, dialects, noise and interruptions

+91 80 4719 2400

Toll-free · SIP · en-IN

LIVE CALL
  • 00:04

    Agent

    Welcome to Meridian Bank. How can I help you today?

    Understanding 5/5
  • 00:11

    Caller · hurried, en-IN

    Hi — I need to block my card. I think I lost it.

    Persona: hurried
  • 00:19

    Agent

    I'm sorry to hear that. I can block it right away — can you confirm the last four digits?

    Task success ✓

Illustrative sample data · simulated caller persona

03 · Evaluation & Scoring

Evaluation & Scoring

Every call is scored against rubrics your team writes in plain language. Deterministic assertions cover the exact checks; LLM-as-judge covers tone, reasoning and task success. Everything rolls up into the Agent Readiness Scorecard.

  • 50+ metrics, from hallucination rate to P95 latency
  • Rubrics on a 1–5 scale or pass/fail
  • Weighted Agent Readiness Score

web-chat · suite: returns-policy

MULTI-TURN

Simulated customer

My order arrived damaged. I want a refund, not a replacement.

Agent under test

I'm sorry it arrived that way. I've started a refund for order #88412 — it should reach your account in 3–5 business days.
Intent match ✓Tone 4/5Hallucination: none

Simulated customer

And can you confirm the pickup of the damaged item?

Agent under test

Yes — pickup is scheduled for tomorrow between 10 AM and 1 PM. You'll get an SMS with the slot.
Context retained ✓Tool call: schedule_pickup ✓

Illustrative sample data · per-turn evaluation

04 · Regression & Release

Regression & Release Management

Baselines, version diffs and CI/CD gates turn agent releases into an engineering discipline. Block a release when a candidate regresses, and hand stakeholders a sign-off report they can actually read.

  • Baseline vs. candidate diffs
  • CI/CD gates in GitHub Actions, GitLab CI and Jenkins
  • Release sign-off reports

baseline v2.3 → candidate v2.4 · 1 regression found

GATE: BLOCKED

suite · billing-agent-regression

24 CASES

Live readiness

18/100

1/6 run

  • VOICEBalance inquiry — happy path
    Pass12.4s
  • VOICERetry after caller silence
    Running—
  • CHATNegative amendment flow
    Queued—
  • VOICEBarge-in interruption
    Queued—
  • VOICEHindi → English handoff
    Queued—
  • CHATPII redaction check
    Queued—

Illustrative sample data · not a real customer run

05 · Production Monitoring

Production Monitoring

The same rubrics, live. QuCe scores real production conversations, alerts on drift, and turns any failure into a regression test with one click — so the suite grows every time reality finds a gap.

  • Live scoring of production conversations
  • Drift alerts to Slack, Teams and PagerDuty
  • One-click failure → regression test

production-monitoring · live

SCORING

Drift alert: greeting intent, en-IN

Understanding score dropped 9 pts vs. 7-day baseline across 214 calls.

91/100

Live score

1,204

Calls scored

1

Alerts open

Illustrative sample data

agent-readiness-scorecard

CERTIFIED

91

/100

Agent Readiness Score

Weighted across seven categories. Rolled up from 214 scored conversations.

Illustrative sample data

  • Task Success30%
    94
  • Understanding15%
    90
  • Response Quality15%
    88
  • Reasoning15%
    86
  • Context Retention10%
    92
  • Tool Usage10%
    89
  • Safety5%
    97
Hallucination Rate · 0.8%Prompt Injection Resistance · 98.2%Flakiness Rate · 1.4%P95 Latency · 840 ms